winmy's Privacy Policy

1. Introduction & Scope of Application

winmy ("we", "our", "platform") operates a safe and transparent online gaming service for players in Bangladesh. When you register, log in, or use any service on winmy, you agree to the terms of this privacy policy.

This policy explains what types of personal information we collect, why we collect it, how we store and process it, and what rights you have. This policy applies to both the winmy website (winmy.mom) and its mobile version.

2. What Information We Collect

winmy collects personal and non-personal information for various purposes. The different categories of information collected are described below.

2.1 Registration & Identity Information

When you create an account, we collect:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Identity Verification Information

To ensure safe and responsible gaming and to prevent fraud, winmy may request the following information during identity verification:

• National ID (NID) or passport copy
• Selfie or live photo verification
• Proof of address document

2.3 Financial Transaction Information

During deposit and withdrawal processing, we collect information related to payment methods — such as bKash, Nagad, Rocket, or Upay account numbers and transaction reference numbers. We never store full PINs or passwords.

2.4 Technical & Usage Information

When you use the platform, the following is collected automatically:

• IP address and device information
• Browser type and version
• Page view history and session duration
• Cookie and local storage data
• Game play history and betting patterns

3. Purpose of Using Information

winmy uses collected information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Payment processing: To complete deposits and withdrawals quickly and safely.
• Customer support: To resolve your complaints and questions — via 24/7 live chat and email.
• Security & fraud prevention: To detect unauthorized access to accounts and financial fraud.
• Responsible gaming: To identify patterns of excessive gambling and provide timely support.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To conduct usage analysis to make the platform experience better.
• Legitimate promotions: To send relevant offers based on your preferences (only with your consent).

4. Data Storage & Security Measures

4.1 Encryption & Technical Security

winmy uses industry-standard SSL (SSL/TLS) encryption for all data transmission. Stored data is also kept in encrypted form. Our servers undergo regular security audits.

4.2 Access Control

Only employees who need your personal information for their work can access it. All access is logged and monitored.

4.3 Data Retention Period

Information is retained while your account is active and for a specified period after account closure to meet legal requirements. Financial transaction records are generally kept for an extended period as this is legally required.

5. Sharing Information with Third Parties

winmy may share information in a limited way with third parties in certain specific circumstances. These cases are described in detail below:

5.1 Payment Processors

The necessary transaction information is shared with mobile financial services (MFS) such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These partners follow their own privacy policies.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, NetEnt, Microgaming, and PG Soft may process a portion of gameplay data. However, this data is handled under strict contractual obligations.

5.3 Legal Obligations

If a court, government authority, or regulatory body legally requests information, winmy is obligated to fulfill that request. Only relevant information will be provided in such cases.

5.4 Fraud Prevention Services

Limited information may be shared with specialist services to protect account security and prevent money laundering (AML).

6. Cookies & Tracking Technologies

The winmy website uses cookies and similar tracking technologies. These are stored as small data files in your browser and help improve the platform experience.

6.1 Essential Cookies

These cookies are essential for the site to function — they maintain login sessions, store security tokens, and remember your preferred language.

6.2 Analytics Cookies

Analytics cookies are used to understand how the pages of the site are being used. This information is analyzed in aggregate and is not used to identify individuals.

6.3 Cookie Controls

You can disable cookies from your browser settings. Keep in mind, however, that disabling cookies may limit some site functionality.

7. Your Data Rights

As a winmy user, you have the following rights regarding your own personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, however if there are legal obligations not all information may be able to be deleted.
• Right to restrict processing: In certain cases you can request that processing of your information be limited.
• Right to object: If you do not want to receive marketing communications, you can opt out at any time.
• Right to portability: You can request to receive your information in a machine-readable format.

To exercise these rights, contact us at: [email protected]

8. Protection of Minors

winmy's services are for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

If we become aware that a minor's information has been collected, we will immediately delete it and close the associated account. If you believe a minor is using our platform, please let us know at [email protected].

9. International Data Transfers

winmy's servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, it will remain under the same standard of security and privacy protection as described in this policy.

For international transfers, we ensure contractual safeguards so that your information remains secure everywhere.

10. Third-Party Sites & Services

winmy's platform may contain content from third-party game providers. These third parties have their own privacy policies and winmy is not responsible for their methods of data collection and use.

We advise you to read the privacy policy of any third-party service before using it.

11. Data Breach & Incident Management

If winmy experiences a data security breach that could put your rights and interests at risk, we will notify you and the relevant authorities as quickly as possible.

Based on the severity of the incident, the number of those affected, and the extent of potential harm, we will take immediate remedial action and further strengthen our security measures to prevent such incidents in the future.

12. Changes & Updates to This Policy

winmy may change or update this privacy policy as needed. If changes are made, the latest version will be published on this page and the effective date will be updated.

For significant changes, we may send a notification to your registered email. Continued use of the platform after a policy change indicates that you have agreed to the new policy.

13. Contact & Complaint Resolution

If you have any questions, comments, or requests regarding this privacy policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, support available in Bengali and English

We will try to respond to your request as quickly as possible after receiving it. We take privacy-related complaints seriously and are committed to resolving them with the highest priority.