All your questions about winmy answered in one place

Depositing to winmy with bKash is straightforward. Log in to your account, go to the Cashier section, and select bKash under the deposit option. Send your chosen amount to the designated merchant number — the minimum deposit is ৳300. Once the transaction is successful, your wallet balance will be updated within a few minutes. If you run into any issue, save the transaction ID sent by bKash and contact support.

Yes, Nagad is one of winmy's approved payment methods. Log in to your account, go to the Cashier, and select Nagad. Send the required amount to the displayed number via the Nagad app or USSD code — the minimum is ৳300. Make sure to enter the payment reference number correctly for easy tracking. In most cases your balance is updated instantly.

winmy currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket, and Upay. These are the most widely used methods in Bangladesh and support instant transactions. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit is ৳300 for all methods.

First confirm that the payment was completed and that you received a confirmation message on your phone. Wait a few minutes and refresh the page. If the balance still hasn't appeared, contact us via live chat or email us at [email protected] with your transaction ID, the amount sent, and the time of the transfer. Our team will verify and resolve the issue promptly.

The minimum deposit on winmy is ৳300, and this applies equally to all methods — whether you use bKash, Nagad, Rocket, or Upay. For withdrawals, the minimum amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.

Yes, live in-play betting is available on winmy. Markets change in real time as the match is in progress, and you can place a bet at any moment. For example, during a Bangladesh vs India match, you can watch the run rate after the powerplay and then bet on the outcome of the next over. Odds shift quickly, so stay focused when making decisions.

An accumulator bet combines predictions from multiple matches into a single bet. If all selections are correct, each set of odds is multiplied together, increasing the total payout many times over. However, if even one selection is wrong, the entire bet is lost. On winmy's cricket section you can add BPL, IPL, and T20 World Cup selections together into an accumulator.

Popular cricket markets on winmy include Match Winner (which team will win), Top Batter (who will score the most runs), First Innings Total Runs, Powerplay Score, Man of the Match, and Innings Over/Under markets. These markets are used most frequently during BPL and ICC tournaments.

Decimal odds are simple to understand — multiply the odds figure by your stake to get the total return. For example: if the odds are 2.50 and you bet ৳100, you receive ৳250 back if you win (profit of ৳150). Odds close to 1 indicate the favourite, while higher numbers indicate a less expected outcome.

If a match is abandoned due to rain, pitch conditions, or any other reason without an official result, the bet is generally declared void and the stake is refunded. However, if a result is determined by the Duckworth-Lewis method under ICC or BPL rules, that result stands. Check the rules for each market before placing your bet.

Open winmy.mom in Chrome or Safari. In Chrome, tap the three-dot menu at the top right and select "Add to Home Screen". In Safari, tap the share icon at the bottom and choose the same option. This creates a shortcut that works like an app, so you won't need to type the URL again.

Start by clearing your browser cache. On Android in Chrome, go to: Settings > Privacy > Clear browsing data — check "Cached images and files" and clear. On iPhone, go to Settings > Safari > Clear History and Website Data. Clearing the cache removes old data and lets the site load fresh. If the problem persists, check your internet connection or update your browser.

There is no need to panic if you lose connection. Your game state is saved on winmy's servers. When your internet is restored, log back in on the same browser or device and in most cases the game will resume from where it left off. For a safer experience, play on a stable Wi-Fi or mobile data connection.

winmy is built with a mobile-first design, so it runs well on any modern phone browser. Google Chrome and Mozilla Firefox give the best performance. Safari also works well on iPhone. Some features may not display correctly on older browsers or UC Browser, so keeping your browser up to date is recommended.

On some phones the screen may auto-lock after a set period of inactivity. This is a browser limitation — winmy is not a native app, so it does not have full control over keeping the screen awake. As a workaround, increase the screen timeout in your phone's display settings or tap the screen occasionally during play. It is also convenient to keep your phone on charge during live games.

A Bangladesh National ID (NID) is the most widely accepted document for identity verification. A valid passport or driving licence can also be submitted. The photo of the document must be clear and readable — blurry or damaged images are not accepted. For address verification, a recently issued utility bill or mobile service document may be requested.

Verification is typically requested before your first withdrawal or after a certain volume of transactions. For security reasons, it may also be required if any suspicious activity is detected or if your account information is updated. Submitting your documents on time keeps the withdrawal process smooth.

Verification is primarily for the security of your account. It confirms that the account is controlled by its genuine owner and prevents underage or fraudulent use. The process is secured with SSL encryption, so your information remains private. Verification must be completed in order to use the withdrawal feature.

The reason for rejection is usually communicated by email or via an account message. The most common reasons are poor image quality, an expired document, or a mismatch in name or address. Upload a new, clear image following the instructions provided. If the issue is not resolved, contact us via live chat or at [email protected] — the team will guide you through the steps in detail.

Yes, if you do not have an NID, a valid Bangladeshi passport or driving licence can be submitted instead. The document must currently be valid and clearly show your photo and name. Contact support for more specific guidance on which document applies to your situation.